Shipping & returns

01 — Made for your order

Our purchasable garments are made to order through Printful. Our team reviews each paid order and arranges production and delivery. FiftyField handles your customer support and any remedy; our supplier’s internal process does not replace your rights against the seller.

02 — Delivery charges

Delivery is currently available to addresses in the United States. Standard shipping costs $5.95. Standard shipping is free when the item subtotal is $85 or more before tax. The checkout total shows the charge before you pay.

03 — Production and delivery estimates

Estimated production and delivery is 5–12 business days after successful payment. Business days exclude weekends and holidays. This is an estimate, not a guaranteed arrival date. If we cannot meet the stated shipping time, we will tell you about the delay and revised date and give you the choice to agree to the delay or cancel the unshipped items for a prompt refund. We will not require an indefinite wait.

04 — Address changes and separate parcels

Check the delivery address before paying. Contact us promptly about a correction or cancellation; changes may no longer be possible after production or dispatch. If an address error requires a new shipment, we will explain any additional postage and obtain your agreement first. Items may arrive in separate parcels; you pay only the shipping shown for your order at checkout.

05 — Tracking, delays and missing parcels

Tracking information is supplied when the order is dispatched. Contact us with your order reference if tracking is unclear or a parcel has not arrived by its estimate. We will investigate with the production partner or carrier and arrange the appropriate replacement or refund. A carrier investigation does not mean you must wait indefinitely or surrender a legal remedy.

06 — 30-day returns

For a change of mind, contact us within 30 days of delivery to return unworn, unwashed pieces in their original condition with tags attached. State the order reference and the items you want to return. We will provide the return address and instructions. Do not post a return to our correspondence address or a production facility without those instructions.

You pay return postage for a change-of-mind return. Once the returned item is received and checked, the approved item refund is issued to the original payment method. Delivery charges are refunded where required by applicable law. Your bank or payment provider may take additional time to display the credit. A refund is not replaced with store credit without your agreement.

07 — Faulty, damaged, misprinted or incorrect items

Contact us promptly with your order reference, a description and relevant photographs where available. Reporting within 30 days of delivery helps us pursue a production claim, but that request does not shorten your mandatory rights. We offer a replacement or full refund for a confirmed faulty, damaged, misprinted or incorrect item at no cost to you. If a return is needed, we will provide instructions and cover the necessary return postage.

The unworn condition for a change-of-mind return does not automatically apply to a genuine defect. A small screen-colour difference does not excuse a materially incorrect product. We do not require unrelated identity documents or card details to report a problem.

08 — Swimwear and personalised items

Try swimwear on over your own underwear and keep it clean with tags and any hygiene protection intact. Our policy does not impose a blanket no-return rule on standard printed garments or swimwear. Any special condition for an individually personalised item must be explained before that purchase and cannot remove remedies for faulty or incorrect goods.

09 — Refunds and consumer rights

If we cancel an order we cannot supply, we refund the unprovided items and the delivery charges that must be returned, using the original payment method. We process required cancellation refunds promptly within the applicable legal deadline. A supplier reimbursement or credit to our account is separate from your refund and is not a reason to deny it.

This policy is in addition to mandatory cancellation, delivery and product rights. Printing a standard design after an order is placed does not by itself remove those rights. Where applicable law gives you a different or additional remedy, that protection remains available.

10 — Start a request

Use the contact page and choose the topic closest to your request. Include your order reference, the relevant item and what happened. The form records your message in our private inbox and shows a saved-message receipt. It does not send an automatic email acknowledgement. Keep the receipt and any return-postage evidence for your records.